Frequently Asked Questions (FAQs)

TOP 10 COMMONLY ASKED QUESTIONS

• What is the dresscode for cruise3sixty?
• I have forgotten my Password and/or Log-in. What should I do?
• How do I view/modify/cancel my hotel reservation?
• How do I know if I have been registered?
• What are the Ship Inspection Procedures?
• What is the maximum number of Cruise Counsellor Certification credits that I can earn at cruise3sixty?
• Am I automatically enrolled into Institute Track after I enroll into the certification program?
• What is the difference between Institute Track and enrolling into the CLIA certification program?

ADA ASSISTANCE

• If I decide to cancel my registration, is there a penalty?
• Where is the next cruise3sixty?
• As a registered guest, what events am I entitled to attend?
• Where can I address my ADA special requirements?

CLIA

• What does CLIA stand for?

CLIA CERTIFICATION

• What are CLIA Cruise Counsellor Certification Credits?
• Am I automatically enrolled into Institute Track after I enroll into the certification program?
• What is the difference between CLIA certification and accreditation?
• How long should I wait to register for cruise3sixty after I turn in my accreditation enrollment papers?

INSTITUTE TRACK

• What is the difference between Institute Track and enrolling into the CLIA certification program?
• Am I automatically enrolled into Institute Track after I enroll into the certification program?
• What is the maximum number of Cruise Counsellor Certification credits that I can earn at cruise3sixty?
• What is Institute Track?

MY PROFILE

• I've forgotten my Password and/or Log-in, what should I do?
• I have changed my agency since my registration and need to update my CLIA number, how can I do this?
• Why do I have to create an account?

REGISTRATION

• Can I give my credit card information over the phone?
• How will I know if I have been registered?
• What do I need to register for cruise3sixty?
• My husband/wife and I are both travel agents, can we just sign up on the same account?
• Can I pay by check?
• What are GUESTS?
• If I decide to cancel my registration, is there a penalty?
• I do not want to register online, can I fax in my registration?

SHIP INSPECTION

• What are the Ship Inspection Procedures?
• What security requirements are required to board the ships?
• Do I need my Passport to attend the Cruise Ship Inspections?
• Is it possible to be added to a "wait list" for a specific Ship Inspection?
• Do the buses go back and forth from the ships to the hotel regularly?
• Can I board the ships before 10:00 am?
• Can I see ships after 2:30 pm?
• Do the buses go back and forth from the ships to the hotel regularly?
• Will lunch be served on the ships?
• Will I be able to see cabins during the ship inspections?
• Can I change the Ships that I am registered to visit?

TRAVEL & LODGING

• How do I view/modify/cancel my hotel reservation?

CRUISE3SIXTY FACILITY/MISC

• What is the dresscode for cruise3sixty?
• Are there browser requirements to support online registration?